Official platforms and channels every pilgrim should know

Nusuk is the official platform for Hajj and Umrah in Saudi Arabia. It is used for official journey-related services such as permits and official bookings, depending on what is available in each season.

Access Nusuk through its official website, nusuk.sa, or through its official app in the app stores. Always go directly to the official address, and do not rely on links sent through messages or advertisements.

The Ministry of Hajj and Umrah has designated the unified number 1966 to care for pilgrims and respond immediately to enquiries and requests for assistance around the clock.

Save this number on your phone before travelling. It is the direct official channel to use when you need help or reliable information while you are in Saudi Arabia.

The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque manages an official list of visitor services inside the Two Holy Mosques. These include services for elderly visitors and people with disabilities, the unified Tanaqol service for mobility carts, and the wheelchair-pusher request service, among others.

The service list is available through the authority’s official website, alharamain.gov.sa, and is updated according to the season and current regulations.

Saudi government websites usually end with the gov.sa domain, and official platforms are announced through the government entity’s own channels.

Before entering your personal details or making any payment on a platform, check the web address character by character, access it directly rather than through message links, and compare the information with the unified number 1966 if you are unsure. Do not share passport or payment details with any unofficial party.